Refund Policy

Last updated 6 August 2026

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This Refund Policy covers premium coupon books bought from Little Promises, operated by The Primate Collective. Premium is a one-time charge per gift; there is no subscription to cancel.

Digital goods & immediate delivery

A premium gift is a digital product that becomes available as soon as your payment is completed. Before checkout, we may ask you to confirm that you want immediate digital delivery and understand that statutory cancellation or withdrawal rights may be limited once the premium gift is delivered. Nothing in this policy limits rights that cannot legally be waived.

When we’ll refund you

We will refund the one-time premium fee if:

you were charged more than once for the same gift, or charged in error;
a technical fault on our side stopped the premium gift from being created or opened, and we cannot fix it; or
you request a refund within 14 days of purchase and the recipient has not opened or redeemed the premium gift.

Once a recipient has opened or redeemed a gift, the premium product has been delivered and used, so it is generally non-refundable except where this policy or the law requires otherwise.

How to request a refund

Email hello@theprimatecollective.com with the gift’s secret code and your Stripe receipt or payment email. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe and may take a few business days to appear.

Chargebacks

If something went wrong, please contact us first — we can usually sort it out faster than a bank dispute. Filing a chargeback without contacting us may delay resolution.

This policy forms part of our Terms of Service. For how we handle your information, see our Privacy Policy.

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